TERMS & CONDITIONS

This website is owned and operated by SPECIAL EQUIPMENT SERVICE GROUP (SESG). By accessing, browsing, or using this website, you agree to comply with and be bound by the following Terms & Conditions, along with all applicable policies including Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms, please do not use this website.

  1. ACCEPTANCE OF TERMS
    By using this website, you enter into a legally binding agreement with SESG. These Terms apply to all users of the website including customers, vendors, and visitors.

  2. MODIFICATION OF TERMS
    SESG reserves the right to update, modify, or replace any part of these Terms at its sole discretion without prior notice. Continued use of the website after such changes constitutes acceptance of the updated Terms.

  3. WEBSITE CONTENT & INFORMATION
    SESG reserves the right to update, change, or remove any content on the website at any time without prior notice. While we strive for accuracy, we do not guarantee that all information is complete, accurate, or error-free.

  4. ELIGIBILITY
    You must be at least 18 years of age and capable of entering into legally binding agreements under applicable Indian laws to use this website.

  5. USER ACCOUNT & REGISTRATION
    5.1 Certain features may require registration. You agree to provide accurate and complete information.
    5.2 You are responsible for maintaining confidentiality of your account credentials.
    5.3 SESG shall not be liable for any unauthorized use of your account.
    5.4 You agree to notify us immediately in case of any security breach.
    5.5 For assistance, contact +91-9999133445.

  6. USER INFORMATION & DATA
    You agree that all information provided by you including name, contact number, email address, GST details, and address shall be true, accurate, and updated. SESG shall not be responsible for incorrect data submitted by users.

  7. PROHIBITED USE
    You agree not to use the website for:

  • Illegal or unlawful activities

  • Fraudulent transactions

  • Violation of intellectual property rights

  • Uploading harmful or malicious content

SESG reserves the right to suspend or terminate access without prior notice in case of misuse.

  1. ORDERS, PRICING & AVAILABILITY
    8.1 All products are subject to availability.
    8.2 SESG reserves the right to cancel or refuse any order due to pricing errors, incorrect listings, stock issues, or compliance requirements.
    8.3 Prices and availability may change without prior notice.
    8.4 SESG reserves the right to limit quantities or cancel orders at its discretion.

  2. PRODUCT USAGE
    All products sold by SESG are intended strictly for lawful and authorized use only. The buyer is solely responsible for ensuring compliance with all applicable laws, rules, and regulations.

  3. PAYMENTS
    All payments are processed securely through third-party payment gateways such as Razorpay. SESG does not store any payment details such as card numbers, CVV, or banking credentials.

  4. SHIPPING & DELIVERY
    11.1 Delivery timelines are estimates and may vary due to external factors.
    11.2 SESG is not responsible for delays caused by courier or logistics partners.
    11.3 SESG is not liable for loss, theft, or damage during transit once the shipment is handed over to the courier.

  5. WARRANTY TERMS
    12.1 Products may carry limited warranty against manufacturing defects for a specified period as mentioned at the time of purchase.
    12.2 Warranty shall not cover:

  • Physical damage

  • Improper handling or misuse

  • Unauthorized repair or modification

  • Consumables such as batteries, glass, mirrors, or accessories

12.3 SESG reserves the right to inspect the product before approving any warranty claim.
12.4 Warranty service may require the customer to send the product to SESG location for inspection or repair.
12.5 Transportation, shipping, and logistics costs related to warranty claims shall be borne by the customer unless explicitly stated otherwise.
12.6 SESG shall not be responsible for any loss, damage, or delay during transit of products sent for warranty claims.
12.7 Warranty claims may be rejected if:

  • Product is found tampered or modified

  • Warranty stickers or identification marks are removed or damaged

  • Product is physically damaged or mishandled

  • Product is repaired by unauthorized personnel

12.8 SESG reserves the right to refuse warranty service in case of discontinued products or unavailability of spare parts.

  1. LIMITATION OF LIABILITY
    SESG shall not be liable for any direct, indirect, incidental, consequential, or special damages including loss of profits, data, or business arising from use or misuse of the website or products.

  2. TERMINATION
    SESG reserves the right to suspend or terminate user access without prior notice if any violation of these Terms is identified.

  3. INTELLECTUAL PROPERTY
    All content including text, images, graphics, logos, and design elements on this website are the property of SESG and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

  4. COMMUNICATION
    By using this website, you consent to receive communication via phone, email, or SMS regarding orders, services, and promotional updates.

  5. GOVERNING LAW & JURISDICTION
    These Terms shall be governed by the laws of India. Any disputes shall be subject to jurisdiction of courts in New Delhi.

  6. DISCLAIMER
    This website is provided on an “as is” and “as available” basis. SESG does not guarantee uninterrupted or error-free access. Users are responsible for safeguarding their account details. SESG shall not be liable for any loss due to unauthorized access or third-party breaches.

  7. CONTACT DETAILS
    For any queries, complaints, or support, please contact:
    📞 +91-9999133445