Refund & Cancellation Policy – Special Equipment Service Group (SESG)
Special Equipment Service Group (SESG) reserves the right to refuse or cancel any order at its sole discretion.
SESG may cancel any order(s) under the following circumstances:
If a fraudulent transaction is suspected
If the transaction is not in accordance with our Terms & Conditions
For any reason beyond our control, including delivery-related issues
If the product is out of stock or discontinued
Due to logistical or operational difficulties
Refund / Cancellation / Return Policy
The following conditions shall apply:
a) Order Cancellation (Before Dispatch)
If the buyer cancels the order before dispatch, the order amount will be refunded after deduction of applicable processing charges.
b) Order Cancellation (After Dispatch)
Once the product has been shipped, the order cannot be cancelled under any circumstances.
c) After Delivery
Once the product has been delivered, it shall not be eligible for cancellation, return, or refund.
d) Digital Products
In case of products/services involving online data or downloadable content, cancellation is not permitted.
e) Failed Transactions / Double Payment
In case of failed transactions or double deduction for the same order, the excess amount will be refunded after deduction of applicable processing charges.
f) Bank Charges
Any bank or payment gateway charges incurred during transactions may be non-refundable.
g) Refund Timeline
SESG does not guarantee exact timelines for refunds, as processing depends on banks and payment gateways.
h) Partial Cancellation
In case of partial cancellation of an order, the refund amount will be calculated proportionately after deducting applicable charges.
i) Product Condition & Transit
All products are tested and securely packed before dispatch.
SESG shall not be responsible for any loss or damage during transit.
No replacement, return, or refund will be applicable for transit-related damages.
j) Incorrect Address
If an incorrect delivery address or pincode is provided and the shipment is returned to SESG, the refund (if applicable) will be processed after deducting:
Forward and return shipping charges
Packaging costs
Processing charges
k) Refusal to Accept Delivery
If the buyer refuses to accept the shipment, SESG reserves the right to deduct both forward and return shipping charges before processing any refund.
l) Third-Party Collection
If the buyer authorizes any third party to collect the parcel and later claims non-delivery, SESG and its logistics partners shall not be responsible.
In such cases, no refund will be issued.
Contact Details
For any refund or cancellation-related queries, please contact:
📞 +91-9999133445
📧 sesgroupdefence@gmail.com